Vonics

telco.vonics.ai

Business voice, SMS and connectivity without the telco fog.

Vonics Telco brings the traditional communications stack together: SIP trunks, hosted voice, virtual receptionist, SIPREC recording, Teams calling, SMS broadcasts, numbers, porting, business internet and M2M data.

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SIP trunking Hosted voice Virtual receptionist SIPREC recording SMS broadcast
VoIP SIP trunks Cloud PBX Teams PSTN Virtual receptionist SIPREC SMS NBN IoT data Numbers

Traditional telco products

Everything a business expects from a voice provider, packaged under Vonics.

The site mirrors the commercial categories buyers already understand: lines, trunks, seats, numbers, calling, SMS, data and managed migration from legacy fixed-line services.

SIP trunking

Connect an existing PBX, 3CX, FreePBX, Asterisk, Vonics SIP Gateway, SBC or contact-centre platform to carrier-grade inbound and outbound calling.

Hosted voice

Cloud PBX, extensions, voicemail, call queues, ring groups, IVR menus, softphones and desk phones for teams that want the phone system managed.

Microsoft Teams calling

Hosted Direct Routing and SIP interop so Teams users can make and receive PSTN calls through a real voice edge.

Virtual receptionist

Answer routine calls, qualify intent, take messages, send SMS follow-ups and hand urgent callers to the right person.

SIPREC recording

Standards-based SIP session recording for call capture, transcription, QA review, evidence workflows and compliance-friendly storage paths.

SMS broadcast

Bulk SMS, appointment reminders, service notices, payment nudges, opt-out handling and campaign reporting for Australian customer lists.

Numbers and porting

Local numbers, inbound DIDs, 13/1300/1800 services, number porting, routing rules and migration planning for legacy services.

AI workflow add-ons

Add AI reception, call summaries, recordings, SMS follow-ups and workflow actions later without replacing the core voice service.

Network path

One commercial home for carrier services, managed voice and Vonics automation.

Customers can start with dial tone and connectivity, then graduate into workflow automation when the phone operation is stable.

Customer phones Desk phones, softphones, Teams, PBX, contact centre or mobile workforce.
Vonics Telco Edge SIP routing, hosted voice, SBC, call paths, numbers and policy.
Carrier networks PSTN calling, SMS delivery, NBN access and mobile data services.

Virtual receptionist

A friendly front desk for phone-first businesses.

Vonics Virtual Receptionist is the telco-friendly AI answering product: it can greet callers, capture the reason for the call, collect callback details, send SMS confirmations and escalate to a human when the rules say so.

Answer and qualifyCollect caller name, reason, urgency, site, preferred callback time and basic context.
Message and follow upSend SMS or email summaries, appointment links, payment links or service updates.
Handoff with contextTransfer to a queue, Teams user, mobile, hosted extension or after-hours contact with a concise note.
Discuss receptionist See indicative pricing
Cartoon virtual receptionist answering phone calls with SMS and calendar cues

SMS, data and devices

Round out the telco catalogue beyond voice.

1

Business NBN

Business-grade internet options for voice-friendly sites, including migration planning and failover discussion.

2

M2M and IoT data

Mobile data services for payment terminals, telemetry, field devices, alarms and connected equipment.

3

SMS campaigns

One-off or scheduled broadcasts for reminders, promotions, status alerts and customer service notices.

4

Phones and softphones

Desk phones, mobile softphones, provisioning guidance and user onboarding for hosted voice deployments.

Industries served

Built for practical business communications, not just one vertical.

Cloud voice and SMS are useful anywhere customers still call the front desk, reception, dispatch, accounts or support.

Retail and ecommerce

Store phones, SMS updates, promotional campaigns and overflow call handling.

Trades and field service

Missed-call capture, dispatch routing, after-hours callout and job update messages.

Clinics and appointment teams

Reception lines, reminders, callback queues and admin-only voice workflows.

Professional services

Client lines, Teams calling, voicemail-to-email, numbers and business-grade call records.

Manufacturing and logistics

Site phones, M2M data, alerting, supplier calls and operational SMS notices.

Property and real estate

Campaign SMS, enquiry lines, agent routing and open-home communication.

Finance and accounts

Payment reminders, authenticated callbacks, records and team handoff.

Support teams

Inbound support numbers, queues, IVR, ticket handoff and optional AI Level 1 routing.

Carrier services

Origination, termination and interconnect for voice-heavy teams.

For call centres, diallers, application platforms and larger PBX estates, Vonics Telco can position SIP interconnect and wholesale-style call capacity alongside managed business support.

01

Outbound termination

Provision call capacity for sales teams, support queues, automated notices or SIP applications.

02

Inbound origination

Route local, national and service numbers into SIP trunks, hosted voice or Teams calling paths.

03

Public or private interconnect

Start over authenticated SIP on the internet, then discuss dedicated or private paths for larger deployments.

Animated telco pitches

Three quick scenarios for traditional voice buyers.

Short scenarios in the Vonics cartoon illustration style, with subtitles for silent viewing.

Virtual receptionist

Answer routine calls, capture details and escalate only when a person is needed.

Caller reason and callback details are captured.SMS or email confirmation goes out straight away.Urgent calls are routed with context.

SIPREC recording review

Bring carrier recording events into transcription, QA and evidence workflows.

The SIP platform forks the recording session.Vonics receives the recording event.Transcript and review notes become searchable evidence.

Teams and SIP migration

Move voice cleanly into SIP or Teams while keeping future automation open.

Numbers and call paths are mapped before cutover.Teams and SIP routing stay visible.AI answering can be added after dial tone is stable.

Indicative packages

Simple starting points for common buying conversations.

Hosted voice, SMS, SIPREC and carrier projects remain telco-priced. AI workflow add-ons use the same Starter, Growth, Operations and Enterprise packages as the rest of Vonics.

Voice Unlimited

Hosted voice seat or SIP line bundle for everyday Australian business calling.

$39/mo
  • Local and national calling bundle
  • Mobile calls included in fair-use plan
  • Voicemail and softphone options
Discuss Voice

Voice Plus

For teams needing richer call bundles, service numbers and managed support.

$55/mo
  • Local, national and mobile bundle
  • 13/1300 call support options
  • Number routing and queue setup
Discuss Plus

SMS Broadcast

For bulk reminders, alerts and customer communication campaigns.

From 8c/SMS
  • Domestic campaign sending
  • Opt-out and reporting guidance
  • International SMS on request
Discuss SMS

AI Workflow Add-On

For virtual receptionist, call summaries, SMS follow-up and human handoff.

From $79/mo
  • Starter: 1 workflow + 2 integrations = $79/mo
  • Growth: 5 workflows + 5 integrations = $249/mo
  • Operations: 20 workflows + 15 integrations = $690/mo
Discuss workflow add-on

SIPREC Recording

For teams that need call capture, transcript events and QA workflows.

Scoped
  • SIPREC SRC/SRS design
  • Recording ingest and retention path
  • Transcription and review workflows
Scope SIPREC

Carrier Project

For SIP trunking, Teams calling, NBN, M2M data or multi-site migration.

Scoped
  • Call-path and number audit
  • Porting and cutover plan
  • Voice automation ready design
Scope project

All prices are indicative ex GST launch anchors, not a regulated tariff. Emergency calling availability, number portability, fair-use conditions, supported destinations and service qualification must be confirmed before order acceptance.

Telco FAQ

Questions before adding AI voice to a telco offer.

Can Vonics sit beside hosted voice?

Yes. Vonics can add virtual reception, call summaries, SIPREC and workflows around existing hosted voice and SIP paths.

Can partners keep the voice account?

Yes. The partner can own the customer relationship while Vonics adds the automation layer around the call path.

What is easiest to sell first?

Virtual receptionist, after-hours answering, Teams calling and SIPREC review are usually the simplest entry points.