Vonics

AI voice agents on your phone stack

Answer, route and resolve calls without replacing your carrier.

Vonics connects SIP, Teams, Twilio, recordings, speech AI and business apps so calls become outcomes: bookings made, invoices chased, tickets updated and operators looped in when it matters.

Contact sales Find a first workflow Watch examples
SIP and PBX friendly Realtime voice agents Teams Direct Routing
BYO carrier Call control AI voice agents Workflow actions SIPREC records Teams Direct Routing Payment links

Simple voice layer

Infrastructure enough for telephony teams. Outcomes clear enough for operators.

The trunking story should feel simple first. Vonics adds the outcome layer on top: workflow orchestration, app writeback and governed AI agents.

Bring calls in

Use SIP trunks, Teams voice paths, Twilio or Vonics SIP Gateway call control without forcing a rip-and-replace.

Let agents act

Answer, prompt, transcribe, reason, transfer, send SMS, update records and write structured notes from one workflow.

Keep proof

Capture recordings, transcripts, summaries, decisions, escalations and audit events so teams can review what happened later.

What we sell

Three product stories, not twenty scattered features.

01

Voice Connect

SIP and provider-friendly call entry, routing, transfer, operator join and Teams-aware voice handoff.

02

Workflow Agents

Realtime voice agents that collect intent, check approved systems and trigger the next allowed action.

03

Record and Observe

SIPREC ingest, call transcripts, summaries, event notes and operational review for regulated teams.

Vertical launchpads

Broad platform here. Sharper buying stories on focused sites.

Vonics.ai explains the voice workflow platform. The vertical sites speak directly to the systems, jobs and pricing buyers compare in each market.

telco.vonics.ai SIP trunks, hosted voice, virtual receptionist and SIPREC Traditional voice products, Teams calling, SMS, numbers, NBN, M2M data and recording workflows. tradies.vonics.ai AI calls, job notes and field-service workflows ServiceM8, Xero, calendars, Teams, Tradify and Fergus roadmap. clinic.vonics.ai AI reception and appointment workflows Cliniko, BP Premier, Nookal, calendars, SMS and reception handoff. helpdesk.vonics.ai Level 1 support inside a RAG boundary Knowledge packs, SharePoint, Drive, Zendesk, Jira Service Management and ticket handoff. pay.vonics.ai Payment reminder calls and SMS links Eway, Fat Zebra, Xero, hosted payment links, SMS prompts and accounts handoff. law.vonics.ai Teams Direct Routing and transcriptions for law firms Australian legal intake, SIPREC recording, review-before-file transcripts and legal software connectors.

Microsoft Teams Direct Routing

Put Teams on a real voice edge, then connect calls to AI workflows.

For customers already living in Microsoft Teams, Vonics can provide the hosted Direct Routing layer that bridges Teams Phone to SIP trunks, call recording, operator handoff and workflow automation.

Microsoft Teams Teams Phone No Vonics per-user fee
Cartoon desk phone and Teams call screen connected through Vonics Edge
Teams Phone + Vonics Edge
Teams Any licensed Teams user can call from desktop, mobile or Teams devices.
Vonics Edge Hosted SBC, TLS, routing policy and health checks.
SIP Carrier Keep numbers, BYO trunk or port to a supported provider.
AI overflowRoute busy or after-hours calls to a voice agent.
Record and reviewAttach recordings, transcripts and call evidence.
Operator handoffSend context to Teams before a person joins.

First workflow finder

Pick the pressure point. Vonics maps it to a useful first build.

Business type

Current stack

First win

Connector library

Meet the systems already in the business, and the next ones buyers ask for.

Vonics is most useful when it sits between phone calls and the apps your staff already trust. The library now separates ready and beta connectors from the roadmap connectors we are building around vertical demand.

Ready and beta connectors

Telephony, AI, payments, records and app writeback.
TwilioVoice, SMS and webhooks
WhatsAppCloud API messages, templates and webhooks
Microsoft TeamsWebhook handoff, Graph, bot and Direct Routing modes
ClinikoPatients, practitioners and appointments
ServiceM8Customers, jobs, schedule and gated writeback
GetPylonSolar leads and design project handoff
XeroInvoices, contacts, balances and reminders
OpenAIRealtime voice, transcription and prompt audio
Google CloudSpeech, Vertex AI and Gemini agent paths
AWSTranscribe, Polly, Bedrock, Nova 2 Sonic and Route 53
AzureSpeech, voice live and language services
SMS / SMPPCarrier SMS receiver and sender workflows
Email / SMTPMailbox alerts, summaries and workflow handoff
SIPRECRecording ingest, transcript and evidence workflows
Knowledge PacksApproved-source RAG boundaries for support agents
Vonics BillingBilling context, customer lookup and payment paths
EwayHosted payment links, gateway events and SMS payment workflows
Fat ZebraPayment links, payment events and Xero payment writeback
Webhook / APICustom events, lookups and writeback bridges

Roadmap and priority connectors

Future direct connectors shaped by the tradie, clinic and helpdesk sites.
TradifyJobs, customers, quotes and invoicing
FergusJobs, sites, contacts, scheduling and invoices
Tradie M8Job and customer workflow discovery
BP PremierHalo Connect path for appointments and patient lookup
NookalAppointments, clients, intake and reminders
ZendeskTickets, users, macros and support handoff
Jira Service ManagementRequests, queues, assets and escalation rules
FreshdeskContacts, tickets and knowledge article sync
ConfluenceSpaces, pages and versioned runbooks
SharePoint KnowledgeApproved folders and document sync
Google Drive KnowledgeApproved Drive folders for RAG boundaries

Partner names and logos are used for identification of integration targets only. Connector availability does not imply endorsement, certification or formal partnership unless stated in writing.

Tradies Field-service connector map ServiceM8, Xero, calendars, Teams, Tradify and Fergus. Clinics Practice-management connector map Cliniko, BP Premier, Nookal, calendars, SMS and reception handoff. Helpdesk Knowledge and ticketing connector map Knowledge packs, SharePoint, Drive, Zendesk, Jira Service Management and Freshdesk. Payments Payment gateway connector map Eway, Fat Zebra, Xero, SMS and hosted payment link workflows.

Where it lands

Punchy automation for real phone-heavy work.

Missed call to job note

Capture caller intent, create a summary and send it to email, Teams or CRM before the next customer rings.

Invoice reminder call

Check approved invoice context, call the customer, send an Eway or Fat Zebra payment link by SMS and record whether they paid, need the invoice or want accounts.

Alarm event response

Trigger voice and SMS workflows from monitoring events, then write the outcome back for operators.

Booking and reception agent

Answer routine requests, check approved context and transfer when the caller needs a person.

Animated workflow pitches

Short voice-over scenarios for the moments buyers recognise.

Each short scenario uses the Vonics cartoon illustration style with subtitles visible for silent viewing.

Missed call to clean handoff

For busy teams that cannot afford to lose context between the phone and the next action.

Caller intent, urgency and contact details are captured.Vonics sends the summary to the right channel.The team starts with context, not a blank voicemail.

Payment reminder workflow

Turn finance follow-up into a governed outbound call, SMS and record update.

Vonics reads approved invoice context.The caller can request the invoice or speak to accounts.The result is recorded for follow-up.

Human handoff with context

AI handles the repetitive work, then steps aside cleanly when judgement is needed.

The workflow decides when to escalate.Context follows the caller into the handoff.Operators spend less time asking callers to repeat themselves.

Simple pricing

Four workflow packages across the site.

Choose by workflow count and integration count. Carrier minutes, SMS, speech AI usage, payment gateway fees, Teams Direct Routing and hosted voice remain usage-based, separate or quoted.

Starter

For small teams that need call capture and one practical workflow.

$79/mo
  • 1 workflow + 2 integrations = $79/mo
  • Call summary, transcript and outcome note
  • Email, SMS or Teams handoff path
Discuss Starter Start trial

Growth

For busy trade, clinic, sales or service teams connecting apps.

$249/mo
  • 5 workflows + 5 integrations = $249/mo
  • Multi-step workflow actions and handoff
  • Connector onboarding and review rules
Discuss Growth Start trial

Operations

For higher-volume teams with reporting, audit and human handoff.

$690/mo
  • 20 workflows + 15 integrations = $690/mo
  • Reporting, audit and escalation design
  • Multi-team workflow rollout support
Discuss Operations Start trial

Enterprise

For BYO carrier, SIPREC, Teams Direct Routing, SSO or custom integration work.

Custom
  • Custom workflows + custom integrations = quoted
  • Governance, SSO and compliance options
  • Carrier, platform or migration support
Contact sales

FAQ

Common questions before a first Vonics workflow.

Do we need to replace our carrier?

No. Vonics is designed to work with SIP, Teams, Twilio and existing phone paths where the project scope supports it.

What should we automate first?

Start with a call type that is frequent and measurable: missed calls, after-hours intake, payment reminders, appointment requests or support triage.

Can Vonics send payment links?

Yes. Vonics Pay can support reminder calls and SMS payment links using approved gateway paths such as Eway or Fat Zebra.

How do AI agents stay controlled?

Use approved prompts, knowledge, connector permissions, audit records and human handoff. The agent should escalate instead of guessing.